Refund Policy

Last updated: July 19, 2026

Free trials

Every new Pro subscription starts with a 3-day free trial. A payment method is required at checkout, but you are charged nothing during the trial. You can cancel at any point before the trial ends from Settings → Billing — cancelling takes a few clicks and stops the subscription before any charge is made.

If you do not cancel before the trial ends, the subscription begins and the first payment is charged automatically. Failing to cancel in time is not, by itself, grounds for a refund. The trial is the evaluation period; we state the first charge date at checkout and on your billing page, and Stripe emails a reminder before the trial ends. Refund requests based solely on a forgotten cancellation will be declined.

Refunds are handled case by case

We don't offer a blanket money-back guarantee. If something isn't right — you were charged in error, or hit a problem that kept you from using the product, or have another good reason — email support@quantl.app and tell us what happened. We review each request individually and aim to be fair. Many reasonable requests, especially soon after a first payment, are approved in full; others may be partial or declined.

To help us resolve it quickly, include the email on your account, the approximate date of the charge, and a short description of the issue.

Cancelling

You can cancel any time from Settings → Billing. Cancelling stops future renewals and your access runs to the end of the period you've already paid for. Cancelling on its own does not automatically refund the current period — if you also want a refund for it, contact us and we'll consider it under the terms above.

How refunds are paid

Refunds go back to the original payment method via Stripe, usually within 5–10 business days depending on your bank.

Team & University licenses

Cohort licenses are governed by their order form. By default, unused seats are refundable pro-rata within 30 days of purchase.

Statutory rights

Nothing in this policy limits any non-waivable statutory rights you hold in your jurisdiction.